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How we protect your account and privacy

Your account information and payment history stay secure with us. We've built our privacy practices around Indonesian players—from how we store your DANA, OVO, GoPay and QRIS deposit…

Encrypted deposit and withdrawal recordsAccount security across devicesYour data, your control
Explore the Lobby Read FAQ
hemat138 link How we protect your account and privacy
REACH OUR TEAM

How to contact us about your privacy

Email support Send privacy questions or data access requests to our inbox. We respond within 24 hours on weekdays and aim to resolve account concerns in the same session.
Live chat Open the chat widget in your account lobby during operating hours. Our team can walk you through privacy settings, update your payment method, and answer real-time data questions.
Account settings Review and update your personal information, communication preferences and deposit records directly in your account dashboard without contacting support.
SECURITY IN DETAIL

How we keep your privacy practices accountable

Data encryption

Your login credentials, DANA, OVO, GoPay and QRIS payment details are encrypted end-to-end. We use industry-standard protocols so only your account can access your records.

Cookies and tracking

We place cookies to remember your login, track your game sessions and analyse lobby behaviour. You can manage cookie settings in your browser; some features may require cookies to function.

Account verification

When you withdraw funds or update your deposit method, we verify your identity through email or phone. This protects your account from unauthorised access and fraud.

Data retention periods

Active account records stay as long as your account is open. After closure, we retain transaction history for regulatory compliance and fraud prevention for the period required by law.

Third-party access

Payment processors (DANA, OVO, GoPay, QRIS partners) see only what's necessary to process your deposit or withdrawal. We don't share game history or account details with third-party advertisers.

Policy updates

When we update this privacy policy, we notify you via email and in-app message. Your continued account use means you accept the change; you can request account closure anytime.

Privacy Policy FAQ

We send a password reset link to your registered email address. If you notice suspicious login activity, contact our support team immediately via live chat or email. We can freeze your account and verify your identity before allowing further access or withdrawals.

Yes. Open your account settings or email our support team to request a data download or deletion. We'll provide your information in a readable format within the timeframe required by local law. Some transaction data may need to stay for regulatory compliance.

We use cookies to keep you logged in, remember your game preferences and analyse lobby traffic. You can disable non-essential cookies in your browser settings; however, some features like account login may not work without functional cookies.

No. When you deposit, your payment details go directly to our payment processor. We store only the transaction ID and confirmation, not your full card or wallet numbers. Your payment provider holds your actual account information.

We don't sell your game history or account activity to advertisers or third-party platforms. Our support team and payment processors see only what they need to serve you. We may share data where local law requires it.

After you close your account, we retain transaction records and basic account information for the period required by law, usually for compliance and fraud prevention. Personal identifiers are removed from active systems after a retention window.

We email you whenever the privacy policy changes and display a notification in your lobby. If you disagree with the update, you can request account closure. Continuing to play after an update indicates you accept the new terms.

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